Customer Success Manager

📋 Description

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in
• Cultivate strong relationships with IT, engineering, and development teams to drive engagement.
• Identify and expand opportunities to deepen customer engagement and account growth.
• Collaborate with internal teams to optimize implementations and resolve complex technical

🎯 Requirements

• 2+ years managing enterprise customers with portfolios of $200k+ ACV per client
• 3+ years in customer-facing roles (CSM, account management, or consulting)
• Proven experience working within or supporting Fortune 500 companies or similarly large
• Expert in customer strategy development, bringing data-driven insights and best practices to
• Proven ability to build and sustain relationships with stakeholders across all levels and business
• Intellectually curious, asks critical questions, and challenges ideas for better solutions

🎁 Benefits

• health care insurance
• 401(k) retirement account
• paid sick time
• paid personal time off
• paid parental leave
• competitive pay