Customer Success Manager

📋 Description

• Serve as the primary operational point of contact for enterprise clients, and grow into the advisor
• Build real relationships across the client org — practitioners, managers, and the people who sign
• Set expectations directly and early on scope, timelines, and trade-offs. When a request sits
• Partner with the account team on renewal and growth conversations, bringing the performance
• Enable client stakeholders to get real value out of Wunderkind's UI for analytics and campaign
• Run regular check-ins, ideation sessions, and process reviews that clients actually want on their

🎯 Requirements

• 3+ years in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand
• Hands-on experience in a major ESP is a significant plus — Salesforce Marketing Cloud, Klaviyo, or
• Agency experience is a plus. If you've juggled multiple demanding clients, scoped work, and managed
• Demonstrated ability to define project milestones, manage deliverables across teams, and evaluate
• Practical experience with marketing technology platforms and consumer brand strategy.
• Strong presentation and data storytelling skills, with the ability to create clear and engaging

🎁 Benefits

• Base salary range: $72,000-$90,000 + $11,500 Variable.