Customer Success Manager (Based in New York City)

📋 Description

• Own retention and growth for enterprise merchant portfolio
• Build and execute strategic success plans per account
• Drive adoption across Okendo's full product suite
• Run quarterly executive business reviews with merchant leadership
• Identify and convert expansion opportunities (cross-sell/upsell)
• Lead renewal strategy and commercial negotiations

🎯 Requirements

• 5+ years enterprise customer success or account management at B2B SaaS
• Track record hitting NRR, GRR, and expansion targets
• Strong commercial acumen and executive presence
• Deep familiarity with Shopify ecosystem and retention stack (Klaviyo, etc.)
• Skilled at building executive relationships and leading EBRs
• Excellent written and verbal communication

🎁 Benefits

• 100% employer-paid health insurance
• Comprehensive dental and vision coverage
• 4 weeks PTO with carryover
• 12 weeks Paid Family Leave
• 11 holidays plus sick/bereavement time
• Work remotely in USA or from a local WeWork