Customer Success Manager, Brazil

📋 Description

• Builds trusted partnerships with command staff, procurement, and training leads.
• Facilitates executive business reviews (QBRs, annual ROI conversations).
• Sets the tone for the partnership and develops trusted relationship with customer
• Ensures the customer understands timelines, delivery scope, key contacts.
• Translates deployment goals into success criteria (e.g., officer adoption, training outcomes).
• Acts as a liaison between Sales, Professional Services, Support, and the customer.

🎯 Requirements

• Bachelor's degree or equivalent work experience
• Portuguese/English bi-lingual
• 5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers
• Strong project management skills with a proven system for tracking multiple customer requests
• A proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools