Customer Success Manager (Enterprise) (Position located in Melbourne, Australia)

📋 Description

• Forge relationships with new and existing customers, including management and executive
• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Continually assess and identify customer’s SAT program maturity level, and strategize with customer
• Help the administrator develop and manage a mature security awareness program, based on alignment
• Maintain a high level of professionalism in the handling and managing of enterprise accounts
• Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the

🎯 Requirements

• Associate’s Degree or equivalent work experience and education preferred
• Experience managing accounts with complex IT systems
• Experience managing accounts with 1000+ employees
• Experience in communicating with high level executives in enterprise level accounts and maintaining
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses