Customer Success Manager, Growth

📋 Description

• Build and maintain strong relationships with key stakeholders across mid-market customer accounts
• Develop a deep understanding of the product and help customers translate its capabilities into
• Lead customer onboarding programs, ensuring new customers understand key features, workflows, and
• Deliver ongoing customer enablement and training to strengthen product knowledge, engagement, and
• Identify opportunities to expand product usage across customer organizations and drive deeper, more
• Monitor customer needs, satisfaction, and engagement to proactively identify risks and

🎯 Requirements

• 3+ years of relevant experience in a technical, customer-facing role such as Customer Success
• Demonstrated experience in SaaS and startup environments, with adaptability and resilience.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills, including explaining complex technical concepts
• Strong relationship-building and consultative skills.
• Customer-centric mindset and genuine interest in customer needs.

🎁 Benefits

• Competitive salary and equity package.
• Employee-friendly equity terms, including early exercise and extended exercise options.
• Fully remote work with no daily commute.
• Home office setup stipend.
• Paid lunch and coffee during workdays.
• Paid access to co-working space or an office desk.