Customer Success Manager, High Touch

📋 Description

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual
• Facilitate requirements gathering and process mapping for the customer’s SOPs; document clearly and
• Collaborate with engineers to translate customer requirements into Fin designs and configuration
• Monitor Fin usage to identify risks and uncover expansion opportunities.
• Maintain deep product knowledge of Fin capabilities; track AI-agent industry trends.
• Lead Success Plans, QBRs/EBRs and strategic planning with customers.

🎯 Requirements

• 3-5 years in customer-facing customer success, account management or strategic consulting.
• Experience with business process mapping, requirements analysis, and solution design.
• Strong technical acumen and passion for AI/agent-building (coding not required).
• Ability to simplify and communicate complex problems clearly to varied audiences.
• Strong prioritization to manage a broad portfolio with deep impact.
• Proven success driving adoption and measurable outcomes for enterprise customers.

🎁 Benefits

• Hybrid in-office policy; in-office at least three days/week.
• Benefits vary by location in line with local practices.
• Equal Employment Opportunity; commitment to a diverse workforce.
• Learn more at fin.ai/careers.