Customer Success Manager, Major

📋 Description

• Champion the customer: be the trusted advisor for your Docebo customers.
• Drive platform adoption: deliver best practices to maximize LMS usage.
• Translate strategy to action: align goals with platform configurations for measurable outcomes.
• Master the ecosystem: become a Docebo product expert with deep usage insights.
• Navigate complex dynamics: engage stakeholders from admins to executives.
• Protect and grow revenue: manage renewals and identify upsell opportunities.

🎯 Requirements

• 5+ years B2B SaaS Customer Success experience, 4+ years total.
• Enterprise client experience; handle escalations; uncover expansion opportunities.
• Tech-savvy; explain complex concepts to non-technical audiences; prioritize requirements.
• Self-driven, autonomous with strong time management in fast-paced environments.
• Relationship architect: build trust and long-term partnerships.
• Willingness to travel up to 25%.

🎁 Benefits

• Competitive pay for impact and skills.
• Health benefits for wellbeing.
• Paid vacation, Docebo Days, holidays, and your birthday off.
• Employee Share Purchase Plan (ESPP) at a 15% discount.
• Flexible rewards and growth opportunities.
• Connections through Employee Resource Groups and events.