Customer Success Manager - Performance Marketing, AI & Automation

📋 Description

• Own a portfolio of multi-location and franchise brands as their primary strategic partner — the
• Run a high-touch onboarding process that sets the tone for a long-term partnership from day one.
• Build and lead campaign and business reviews that go beyond reporting — surface the real story in
• Develop customized, cross-channel marketing plans across Google Search, Meta (Facebook /
• Partner closely with Technical Account Managers to monitor delivery, proactively analyze
• Find and close expansion opportunities within your book of business — thoughtful upsell, not

🎯 Requirements

• 3+ years in account management, digital marketing, or client strategy - in advertising, tech, or
• A track record of growing accounts, not just keeping them. Retention is the floor; expansion is the
• Hands-on familiarity with paid digital channels: Google Ads, Meta, Display, YouTube, or similar.
• Experience working with multi-location or franchise brands is a strong plus. If you understand how
• Comfort turning performance data into a clear narrative and a concrete recommendation — not a
• Strong communication skills; able to educate and train clients at varying levels of digital

🎁 Benefits

• Comprehensive benefits (Medical, Dental, Vision)
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Summer Fridays