Customer Success Manager, Sports

📋 Description

• Drive usage, adoption, renewal, and expansion across your portfolio; own NRR targets.
• Monitor health scores and proactively flag at-risk signals, build recovery plans, and act before
• Lead executive engagement, strategic QBRs, event and season reviews; build relationships with
• Mitigate risks and solve problems; turn insights into action without waiting for escalation.
• Ensure live activation readiness (e.g., codes, Hubs, FlowURLs perform on game day, fight night
• Influence cross-functionally across Sales, Product, and GTM to unlock product growth and services

🎯 Requirements

• 2-3+ years in Customer Success, Account Management, Partnerships, or similar client-facing roles.
• Experience in the sports industry or managing sports clients strongly preferred.
• Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention
• Experience supporting live events or time-sensitive activations.
• Exposure to platform migrations or complex product transitions for enterprise clients is a plus.
• Strong understanding of fan engagement, attribution, and analytics.

🎁 Benefits

• Equity