Own and scale a portfolio of US accounts across the full customer lifecycle — onboarding handoff
Monitor account health and flag at-risk accounts early; at the senior level, proactively identify
Forecast, hit, and exceed GRR and NRR targets for your portfolio.
Conduct QBRs and build strategic account plans that surface growth opportunities
Build Upflow Champions — identify, establish, and strengthen relationships with key stakeholders
Develop deep knowledge of the Upflow platform and advise accounts on best practices around product

🎯 Requirements

1–4 years of experience in a CSM role or similar position
Entrepreneurial mindset, thrives in a fast-paced, rapidly changing environment
Customer-centric: genuinely passionate about delivering outstanding service
Excellent written and verbal communication skills in English
Based in NYC or surrounding cities

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