Customer Support and Enablement Partner

📋 Description

• Leading the Data Explorer orientation while data is in field.
• Leading the report walkthrough, showing clients how to customise and extend the report and
• Joining client partnership meetings to review and enable clients on the latest products and
• Supporting in client onboarding and implementation efforts
• Creating and maintaining learning assets to help support an effective product experience.
• Leveraging AI to automate support workflows while maintaining a high customer service bar and human

🎯 Requirements

• 2-3 years of experience in market research
• 2 years experience in a customer facing role, research operations, or client support role, ideally
• Strong understanding of market research workflows and terminology
• Exceptional written communication skills with the ability to explain technical concepts clearly and
• Demonstrated ability to manage multiple client threads while maintaining speed and quality
• Comfortable creating clear and high energy loom videos and leading live training sessions

🎁 Benefits

• Competitive salary
• Stock options
• Healthcare (medical, dental, and vision)
• Additional coverage
• Company laptop and one-time onboarding technology stipend
• 401(k) with company match