CX Business Systems Analyst

📋 Description

• Lead CX technology implementations: Manage end-to-end implementation projects across multiple
• Drive AI-powered CX transformation: Lead the implementation and expansion of Fin and other
• Translate business needs into solutions: Collaborate with Customer Experience leaders and
• Support AI service readiness: Help teams establish the processes, knowledge resources, and content
• Manage CX platforms: Own or support the implementation of customer support, customer success
• Define systems architecture and governance: Establish implementation requirements covering system

🎯 Requirements

• 5+ years of experience implementing, administering, or managing Customer Experience, Customer
• Hands-on experience with Fin or a comparable AI-powered customer service platform is strongly
• Proven experience leading technology implementations from requirements gathering and solution
• Strong understanding of Customer Support and/or Customer Success operations, including case
• Experience designing or implementing workflows that combine artificial intelligence, automation
• Demonstrated ability to translate business requirements into scalable technology solutions.

🎁 Benefits

• Annual base salary: CAD $120,000–$140,000, depending on location, local market conditions
• Flexible work arrangements, with the option to work remotely, in-office, or in a hybrid setup
• Annual wellness stipend and comprehensive wellness benefits.
• Three weeks of vacation to start.
• One paid volunteer day of your choice.
• Two floating holidays to celebrate occasions that are meaningful to you.