Dental Clinical Support Team Lead (CSL) - Australia

📋 Description

• Supervise and coach a distributed team of front-line lab technicians and CX Experts across multiple
• Lead across sites and languages: build consistent standards and a shared team culture even when
• Own overall team performance and KPIs: manage a team of lab technicians and CX Experts; coach and
• Plan coverage across APAC time zones and so practices reach the right person, the first time.
• Perform QA to audit and deliver actionable feedback, identify gaps in process, and build SOPs to
• Collaborate to localize Standard Operating Procedures (SOPs) so guidance holds up consistently

🎯 Requirements

• Professional fluency in English
• Based in Australia, able to work remotely with a strong internet connection
• 2+ years of front-line leadership experience in customer service, ideally in a startup or tech
• 1+ years of direct people management or supervisory experience as a titled manager is required
• Experience leading a distributed or multi-site team — or clear evidence you'd thrive doing it
• Proven ability to manage and develop a team, driving measurable performance improvements

🎁 Benefits

• Healthcare, dental, mental health support, parental planning resources, retirement savings options
• Comprehensive and inclusive benefits packages