Director, Customer Success

📋 Description

• Lead, coach, and develop a team of Customer Success Professionals while fostering a culture of
• Own portfolio performance across EMEA, driving customer retention, growth, forecasting accuracy
• Build trusted relationships with executive stakeholders and help enterprise brands maximize the
• Partner closely with Sales, Product, Marketing, Professional Services, and Support to advocate for
• Apply industry knowledge and market insights to help customers evolve their creator marketing
• Serve as a senior leader within the EMEA organization, driving escalations, operational priorities

🎯 Requirements

• 8+ years of experience leading Enterprise Customer Success, Strategic Account Management, or
• Proven experience leading Enterprise Customer Success or Strategic Account teams with
• Demonstrated success developing and leading high-performing Customer Success Professionals and
• Strong executive presence with experience advising senior stakeholders, including CMOs, Heads of
• Strong commercial acumen with ownership of retention, revenue growth, forecasting, and strategic
• Experience managing strategic enterprise customer relationships, executive business reviews

🎁 Benefits

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become
• Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid
• Stock options as part of our equity-sharing program.
• Healthcare coverage, encompassing mental health, physical coverage, dental, vision, cancer
• Comprehensive perks program providing stipends for wellness, cell phone and internet, home office