Enterprise Customer Success Manager

📋 Description

• Own and grow relationships across a portfolio of enterprise automotive dealers
• Use data and insights to identify risks, opportunities and areas for improvement
• Drive product adoption, best practice and customer engagement
• Deliver compelling reporting and insights to dealer stakeholders
• Identify subscription uplift and advertising opportunities
• Partner with internal teams to support onboarding, renewals and customer growth

🎯 Requirements

• Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS
• Strong relationship-building and stakeholder management skills, with the confidence to engage with
• A commercial mindset, with an ability to identify growth, retention and upsell opportunities
• Strong data and analytical skills, with the ability to turn customer data into clear, actionable
• Highly organised and proactive, with the ability to manage a large portfolio and stay ahead of
• Excellent communication, presentation and influencing skills

🎁 Benefits

• A place where you can move your career forward, where you’ll be continuously backed to make new
• Proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family
• The support of a highly engaged, high-performing team including a leadership team that you’ll
• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and