Act as the senior escalation point for Tier 1 and Tier 2 Service Desk administrators for assigned
Respond to calls/emails/messages from technical POC's from assigned clients in a timely and
Collaborate with SME engineering teams to uphold operational and architectural standards
Promote documentation, knowledge sharing, and service continuity
Take full ownership of complex or business-critical incidents through permanent resolution
Lead incident bridges and coordinate internal and external stakeholders during major outages for

🎯 Requirements

Bachelor's Degree (Related) - Preferred
Tier 3 Support, 3-5 Years - Required
MSP, 0-2 Years - Preferred
Licenses and Certifications: AZ104 (Microsoft) - Preferred; MSCE (Microsoft) - Preferred; Windows
Advanced Windows domain administration and troubleshooting
Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD

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