Investigate disputed credit card, debit card, and ACH transactions and take suitable action to
Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a
Investigate individual transactions using internal policies and review methodologies to identify
Understand our systems and tools; investigate account patterns through data analysis.
Collaborate with analysts, operations specialists, data scientists and engineering to improve our
Learn and maintain strong domain knowledge of the world of fraud including prevention techniques

🎯 Requirements

Experience in analyzing data and comfortable making impactful decisions in a fast-paced and
Attention to detail and ability to multitask
Excellent problem-solving and analytical skills
Strong business judgment and communication skills
Ability to self-start and work with minimal supervision after training

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