H&M Department Supervisor - Soho Brand Lab

📋 Description

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation
• Represent the H&M brand positively during customer interactions
• Be aware of department strengths and identify commercial opportunities, working with the Department
• Ensure customer service is provided in all areas of the store and that your team promotes and sells
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in-store
• Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges

🎯 Requirements

• An emerging leader who enjoys taking responsibility
• Ambitious and an effective communicator
• Supportive and an analytical solution finder
• Capable of working with numbers and managing statistics
• Achievement-oriented, motivated by performance and competition
• Truly customer centric

🎁 Benefits

• Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday
• H&M Incentive Program (HIP)
• 25% Staff Discount
• Medical, Pharmacy, Vision and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday and Parental Pay