Head of Enterprise Customer Success

📋 Description

• Own enterprise accounts across hospitals and health networks.
• Build a repeatable CS ecosystem with data, playbooks, and a world‑class team.
• Lead strategic updates for executive leadership and drive NRR.
• Partner with Sales on a single commercial/implementation plan.
• Forecast capacity and recruit top CS talent for growth.
• Bridge product feedback to Product/Engineering for roadmap impact.

🎯 Requirements

• 8+ years in customer success or account management in B2B SaaS.
• Proven enterprise account ownership with multi‑stakeholder groups.
• Experience building CS programs, playbooks, or segmentation.
• Fluency in retention metrics (NRR/GRR) and tools (Gainsight, Totango, ChurnZero, Salesforce).
• Executive communication skills with both practitioners and C‑suite audiences.
• Healthcare/health‑tech experience is a strong plus.

🎁 Benefits

• Competitive equity and learning budget.
• Health/wellness stipend and home office budget.
• Parental leave and flexible work expectations.
• Opportunity to impact modern health systems at scale.