Incident and Escalation Manager, EMEA

📋 Description

• Drive the resolution of incidents and escalations while providing response and/or management to
• Design and implement real-time and proactive monitoring of customer's infrastructures
• Prioritize, manage, and own customer issues from start to finish
• Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
• Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer
• Lead projects to deliver operational improvements as Datadog evolves

🎯 Requirements

• 3+ years demonstrable Incident Manager experience (escalations is a plus)
• 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
• Bachelor's degree in Computer Science, Information Science/Technology, Engineering or equivalent
• Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
• Ability to correlate behaviors based on known interdependencies
• Experience driving projects from conception to delivery, demonstrated problem-solving experience

🎁 Benefits

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits