IT Associate I

📋 Description

• Provide tier 1/2 technical support (hardware, software, network connectivity) to site personnel
• Set up, image, and deploy laptops, desktops, and mobile devices
• Manage user account provisioning/deprovisioning, including onboarding and offboarding support
• Maintain IT asset inventory and track equipment across the Cape site
• Troubleshoot basic network, printer, A/V, and conferencing issues
• Escalate complex issues to Systems/Network Administrators as needed

🎯 Requirements

• 1+ years of experience in a help desk, desktop support, or IT support role (internships count)
• Working knowledge of Windows and/or macOS operating systems
• Basic understanding of networking concepts (Wi-Fi, Ethernet, VPN, printers)
• Experience supporting end-user hardware (laptops, mobile devices, peripherals)
• Familiarity with ticketing systems (Jira Service Management, ServiceNow, Zendesk, or similar)
• Strong customer service orientation and clear communication skills

🎁 Benefits

• Competitive salary and equity
• Generous PTO and sick leave policy
• Parental leave
• Annual learning and development stipend