IT Operations Manager

📋 Description

• Serve as primary technical and operational contact for IT infrastructure, support, and user services.
• Manage onboarding/offboarding workflows at scale, including device provisioning, access management, deprovisioning, and security protocols.
• Own IT service desk ticketing system and support queue with SLAs and clear documentation.
• Lead hands-on Tier 2 support for end-user devices, platforms, and infrastructure issues.
• Provide support across H1's global footprint with regular presence in NYC HQ (one day per week).
• Develop and improve IT operational processes and runbooks across teams and geographies.

🎯 Requirements

• 5+ years of IT operations experience, including break-fix, infrastructure management, and user administration.
• Hands-on experience with Okta (or similar identity and access management platforms).
• Experience managing Google Workspace environments at scale.
• Proficiency with CrowdStrike Falcon or similar endpoint detection and response (EDR) tools.
• Experience with device management platforms (IRU, Kandji, or equivalent).
• Strong security awareness and understanding of IT security fundamentals and compliance.

🎁 Benefits

• Health insurance options and generous paid time off.
• Pre-planned company-wide wellness holidays.
• Retirement options.
• Health & charitable donation stipends.
• Flexible work hours and the opportunity to work from anywhere.
• Opportunity to work with leading biotech and life sciences companies.