IT Ops

📋 Description

• Serve as the first point of contact for in-office and remote staff on all IT-related issues.
• Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions
• Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times
• Help with the creation, management, and support of user accounts and access controls, ensuring
• Support in-office AV and conference room technology, including event support for team gatherings
• Collaborate with other IT team members on projects ranging from new technology rollouts to process

🎯 Requirements

• At least 5 years of experience in IT support or a related field, with a solid foundation in
• Actively use AI tools as a core part of how you work, not just occasionally. You reach for them to
• Strong understanding of macOS environments, networking, and security, and known for diagnosing and
• Can explain complex technical issues in plain language and work collaboratively across teams and
• Thrive in fast-paced environments, take initiative without being asked, and can juggle multiple
• Approachable, patient, and genuinely enjoy helping people. Treat every support interaction as an

🎁 Benefits

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as