IT Support Analyst II

📋 Description

• Champion Service Excellence: Respond promptly to incoming service desk requests via the Atlassian
• Architect Seamless Infrastructure: Configure, maintain, and troubleshoot local office networking
• Supercharge Access & Identity: Administer IAM solutions (OKTA) and core SaaS collaboration
• Fortify Security & Compliance: Manage endpoint protection across all company devices leveraging
• Pioneer AI-Enabled Workflows: Harness AI tools and agents to automate repetitive IT tasks
• Collaborate Across Boundaries: Partner closely with HR, Operations, Security, and IT Systems

🎯 Requirements

• 2+ years of relevant IT support experience operating within distributed, global teams
• Deep hands-on experience supporting business users across multiple operating systems, including
• Demonstrated experience managing IAM solutions (e.g., OKTA, OneLogin) and MDM/UEM ecosystems (e.g.
• Strong understanding of wired/wireless network infrastructures (specifically CISCO Meraki) and
• Working knowledge of scripting languages (e.g., Bash, PowerShell) paired with an eagerness to
• Outstanding troubleshooting skills, high attention to detail, and clear communication habits across

🎁 Benefits

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15%
• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need
• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days
• Family First: We provide coverage offering you time with your little one(s) so you can soak up all
• Connections That Count: Connect with global communities through our Employee Resource Groups