IT Support Technician III

📋 Description

• Provide frontline technical support for Axon employees across Mac, Windows, Linux, mobile devices
• Work within the shared IT Support queue, owning assigned incidents and requests through resolution
• Troubleshoot hardware, software, connectivity, account access, and endpoint issues using
• Escalate complex issues when necessary, providing clear documentation of the issue, troubleshooting
• Monitor employee support channels and provide timely, professional responses to incoming requests
• Maintain accurate and complete documentation within ServiceNow, including troubleshooting steps and

🎯 Requirements

• At least 2 years of experience in IT Support, Help Desk, Desktop Support, or a similar technical
• Experience troubleshooting Windows and/or macOS devices in a business or enterprise environment.
• Familiarity with enterprise technologies such as ServiceNow, JAMF, Intune, Okta, Google Workspace
• Working knowledge of endpoint hardware, operating systems, software installation, and common
• Familiarity with networking and identity fundamentals such as Wi-Fi, DNS, DHCP, SSO, and MFA.
• Ability to independently troubleshoot technical problems and recognize when escalation is