IT Support Technician III at Axon (~$0k/year)

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Provide frontline technical support for Axon employees across Mac, Windows, Linux, mobile devices
Work within the shared IT Support queue, owning assigned incidents and requests through resolution
Troubleshoot hardware, software, connectivity, account access, and endpoint issues using
Escalate complex issues when necessary, providing clear documentation of the issue, troubleshooting
Monitor employee support channels and provide timely, professional responses to incoming requests
Maintain accurate and complete documentation within ServiceNow, including troubleshooting steps and

Basic Qualifications:
At least 2 years of experience in IT Support, Help Desk, Desktop Support, or a similar technical
Experience troubleshooting Windows and/or macOS devices in a business or enterprise environment.
Familiarity with enterprise technologies such as ServiceNow, JAMF, Intune, Okta, Google Workspace
Working knowledge of endpoint hardware, operating systems, software installation, and common
Familiarity with networking and identity fundamentals such as Wi-Fi, DNS, DHCP, SSO, and MFA.

Axon's hourly pay philosophy is made up of base pay and bonus.
Benefits offer an array of options to help support you physically, financially and emotionally
Base Pay Range: $21.42 — $34.27 USD

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