Lead Solutions Architect, Edwin AI

📋 Description

• Lead complex or strategic Edwin implementations for enterprise and high-value customers.
• Design advanced Edwin solutions that coordinate with Envision, core PS/PM ownership, ITSM
• Own architecture for complex event ingestion, alert correlation, enrichment, investigation
• Support major customers where continuity, regional context, transition planning, or advanced
• Ensure complex implementations drive measurable time-to-value while protecting core PS capacity and
• Design advanced workflows across ITSM platforms and translate complex customer operating models

🎯 Requirements

• 6+ years experience in Solutions Architecture, Professional Services, implementation consulting
• Strong working knowledge of service delivery, observability/monitoring handoff points, data flows
• Deep working experience with ITSM platforms such as ServiceNow, Freshservice, and ConnectWise.
• Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics
• Advanced ability to translate tasks, events, alerts, incidents, tickets, changes, escalations, and
• Strong understanding of key IT operations concepts: event correlation, alert noise reduction

🎁 Benefits

• Inclusive and accessible candidate experience, reasonable accommodations provided.