Loss Recovery Collections Officer

📋 Description

• Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts
• Contacting customers via telephone, emails & SMS
• Maintaining customer payment records
• Skip tracing & utilising skip tools to locate customers
• Liaising with internal & external legal team to manage the legal collections process
• Liaising with third-party field call service to proactively seek outcome on accounts

🎯 Requirements

• Solid experience in a similar role
• Exceptional negotiation skills
• Commercial collections preferred
• A strong customer service focus
• Demonstrated initiative, drive, enthusiasm, and a team player
• Excellent organisational and time management skills

🎁 Benefits

• Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
• Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for
• Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games
• Competitive pay, referral bonuses, shout-out recognitions
• Paid volunteer leave, celebrations, company volunteer days
• Rapid advancement opportunities, higher education sponsorship, hackathons