Lyft Business Customer Success Associate

📋 Description

• Serve as the primary point of contact for transportation partners for all things regarding product
• In partnership with Enterprise Account Executives & Account Managers, launch and implement
• Triage partner issues and ensure they are resolved in an appropriate timeline.
• Understand the transportation nuances/objectives amongst our largest corporate customers and how
• Conduct frequent product demos to customers as part of onboarding and implementation process across
• Optimize and monitor usage of implement transportation programs, communicating with customers on

🎯 Requirements

• BA/BS or equivalent required
• Minimum 1-2 years experience in previous customer success roles, ideally in the technology or
• Ability to handle multiple internal and customer facing responsibilities at once
• Adept at communicating to customers support needs across multiple stakeholders
• Skilled at operating in a fast paced, startup environment where lines of direction and operating
• Self driven in building cross functional relationships internally including but not limited to

🎁 Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly