Manager, Amazon & Retail Operations

📋 Description

• Own catalog integrity, listing data, and variation structure across our Amazon catalog
• Monitor and resolve issues with account health, Buy Box performance, and listing compliance
• Manage cases and escalations end to end, and maintain a recurring calendar of Amazon obligations so
• Manage FBM fallback during stockouts, keeping shipping SLAs and other KPIs within Amazon's
• Own retailer inbound compliance, making sure everything leaving our 3PL meets Amazon's prep
• Create and track inbound shipments, and drive FBA prep fees and retailer chargebacks toward zero

🎯 Requirements

• 5+ years operating an Amazon account for a physical goods brand, or equivalent experience from the
• Bachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent
• Deep working knowledge of Amazon Seller Central
• Hands-on retail partner operations and 3PL experience
• Strong analytical skills with advanced Excel proficiency and the ability to build your own
• Fluency with AI tools (specifically Claude) to automate reporting and recurring work and operate

🎁 Benefits

• Flexible PTO
• Full medical, dental, and vision insurance
• Free access to One Medical, Kindbody, and Talkspace
• Dog-friendly office
• $500 annual donation to a dog charity of your choice through BarkBack Program
• Free Fi Membership