Manager, Customer Success - Major

📋 Description

• Lead the CS team, defining KPI metrics and culture.
• Execute and evolve CS strategy to maximize retention.
• Collaborate with Sales, Marketing, Product across functions.
• Build deep relationships with key enterprise accounts.
• Standardize scalable workflows using CS tech.
• Drive upsell and cross-sell via health tracking.

🎯 Requirements

• Proven captain: 3-5+ yrs leading a customer-facing team.
• Virtual relationship builder with remote/hybrid teams.
• Grace under pressure in high-volume client scenarios.
• Empathetic commercial partner balancing outcomes.
• Autonomously driven with strong problem-solving.
• Road-ready collaborator, travel up to 25%.

🎁 Benefits

• Health benefits and wellbeing programs.
• ESPP with 15% discount.
• Paid vacation, Docebo Days, floating holidays.
• Family coverage and time with loved ones.
• ERGs and company events.