Manager II, Customer Support

📋 Description

• Lead, coach and develop a diverse team of US- and EMEA-based Support Specialists, setting clear
• Manage team performance, deliver real-time feedback, and create stretch opportunities that help
• Oversee complex support operations, including escalations, workflow optimization, documentation and
• Forecast support workload and plan team capacity to ensure exceptional service through periods of
• Direct key programs and projects—defining scope, setting milestones and ensuring timely
• Support priority advertisers and users, resolving complex issues, removing operational blockers and

🎯 Requirements

• Minimum 5 years of experience in customer support, customer experience or a similar function
• Experience leading teams through change, growth and evolving business needs, with the adaptability
• Experience managing geographically distributed teams and partnering effectively across time zones
• Expertise in support metrics and operational data—comfortable pulling, analyzing and presenting
• Experience designing and documenting processes, running projects and driving continuous improvement.
• Demonstrated experience using AI or automation to improve operational efficiency and self-service

🎁 Benefits

• Base salary range: $140,553 - $247,718 USD
• Eligible for equity
• Pinterest culture and benefits details available at careers page
• Flexible working model (PinFlex)
• Inclusive and equitable workplace