Manager of Enterprise AI Success

📋 Description

• Hire, coach, and develop Enterprise AI Success Managers
• Drive strategic customer outcomes and build trusted relationships
• Lead at enterprise scale, managing multiple complex accounts
• Scale AI adoption and value realization through Cresta's platform
• Own retention, renewals, risk mitigation, and expansion
• Drive cross-functional alignment with Sales, Product, Engineering

🎯 Requirements

• Experience leading Customer Success or consulting teams in SaaS/AI
• Track record of driving retention, expansion, and adoption
• Comfortable in technical AI-driven environments
• Strong executive communication and stakeholder trust
• Data-driven with ability to use metrics to coach and improve
• Willing to travel ~25% and work across time zones

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave for all new parents
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend