Manager, Software Technical Account Management

📋 Description

• Own portfolio outcomes: accountable for deployment health, adoption, technical stabilization
• Show up as a steady senior partner for command staff, agency IT, and Axon leaders when a situation
• Work alongside Sales, Product, Engineering, Support, PSO, and Customer Success to bring the
• Share structured field insight with Product and Engineering on where work gets stuck, what drives
• Stay close to the technology: keep fluency across SaaS, cloud, hardware, networking, integrations
• Help team think through configuring existing systems, new builds, validating user-visible results

🎯 Requirements

• Typically 7+ years in customer-facing technical delivery (technical account management, solutions
• A coaching and mentoring record you are proud of: people who grew with you.
• Technical range across hardware, software, cloud, networking, and integrations; comfortable
• Your own examples of solving problems with technology—something you built, automated, integrated
• Confidence with command staff and senior stakeholders: simplify for executive audiences and go deep
• Experience owning outcomes across a portfolio of multiple accounts and mixed engagement models

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support