Manager, Software Technical Account Management

📋 Description

• Be accountable for deployment health, adoption, technical stabilization, time-to-value, escalation
• Show up as a steady senior partner for command staff, agency IT, and Axon leaders when a situation
• Work alongside Sales, Product, Engineering, Support, PSO, and Customer Success. Bring the
• Share structured field insight with Product and Engineering: where work is getting stuck, what is
• Keep enough fluency across SaaS, cloud, hardware, networking, integrations, and Axon’s platform —
• Help people think through when to configure what already exists, when a new build is worth it, how

🎯 Requirements

• Typically 7+ years in customer-facing technical delivery (technical account management, solutions
• A coaching and mentoring record you are proud of: people who grew, shipped more, or raised the
• Technical range across hardware, software, cloud, networking, and integrations. You are comfortable
• Your own examples of solving problems with technology — something you built, automated, integrated
• Confidence with command staff and senior stakeholders: you can simplify for an executive audience
• Experience owning outcomes across a portfolio: multiple accounts, mixed engagement models, and a

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support