Mid-Market Account Manager

📋 Description

• Own and operate a high-volume book of business, prioritizing time based on account health
• Maintain rigorous CRM hygiene - accurate account data, activity logging, and pipeline/renewal
• Identify at-risk accounts early using usage and engagement data, and escalate or intervene before
• Establish and maintain relationships with day-to-day and senior stakeholders across the portfolio
• Run structured, efficient touchpoints (e.g., QBRs, check-ins) calibrated to account tier
• Act as the primary point of contact for accounts, looping in specialists or leadership for

🎯 Requirements

• 2-4+ years in Account Management or Customer Success, ideally managing a book of business at volume
• Experience owning renewals and standard commercial negotiations; comfortable operating within
• Strong organizational and prioritization skills - proven ability to triage a large portfolio
• Comfortable using account health, usage, and engagement signals to identify risk and opportunity
• High EQ and ability to build trust quickly and efficiently across a high volume of relationships
• Experience with Salesforce or a comparable CRM is a plus; experience with customer success or

🎁 Benefits

• Competitive medical, dental, and vision insurance
• Company equity
• 401(k) plan with company match
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Free Flex subscription