Military Coordinator/Payor Success Associate

📋 Description

• Handle all referrals of military members into the Talkspace workflow: Incoming Faxes, Tricare
• Handle higher level of contacts and back-office processes including Health Plan Support, Customer
• Prioritize incoming requests and adjust workflows accordingly
• Serve as a liaison between the Payor Success team and customer support for client/member-facing
• Identify, develop, and implement processes that enhance Talkspace's services and improve internal
• Collaborate with the product team to identify trending/new issues and propose short and long-term

🎯 Requirements

• Bachelor's Degree preferred
• 2+ years of professional experience in Customer Service
• Proficiency with Jira, Confluence, Google Workplace, Zendesk, and Looker
• Attention to detail
• Client-centric approach to work
• Excellent communication and collaboration skills

🎁 Benefits

• Comprehensive Medical, Dental and Vision plans coverage
• Pre-tax benefits: HSA/ FSA
• 401,000
• Voluntary benefits including disability, basic life, or pet insurance
• Monthly wellness stipend
• Flexible PTO and Remote First Environment