Mission Operator II – Federal CEW Support, Washington DC

📋 Description

• Serve as the primary technical advisor for assigned public safety agencies
• Build trusted relationships with technical, operational, and executive stakeholders
• Conduct regular business and technology reviews focused on operational success
• Develop long-term customer success and technology adoption strategies
• Represent customer priorities across Axon
• Independently troubleshoot complex software, hardware, networking, cloud, and integration issues

🎯 Requirements

• Typically 5-7 years of experience in technical account management, customer success
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated
• Strong troubleshooting, analytical thinking, and root-cause analysis skills
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT
• Proven ability to independently manage complex customer relationships
• Strong executive communication and consulting skills

🎁 Benefits

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support