Oracle HCM Cloud (Helpdesk) Consultant

📋 Description

• Lead the design and delivery of Oracle Fusion Help Desk solutions on significant transformation
• Influence HR service delivery strategies and advise clients on Oracle leading practices.
• Work across the wider Oracle HCM landscape, including Core HR and employee lifecycle processes.
• Collaborate with senior stakeholders in complex, enterprise-scale environments.
• Join a team that values innovation, quality delivery and continuous learning.
• Leading workshops and advising clients on Oracle Fusion Help Desk best practices.

🎯 Requirements

• In-depth hands-on experience implementing Oracle Fusion Help Desk.
• Proven expertise across design, configuration, testing and deployment.
• Deep understanding of service requests, assignment rules, SLAs, escalations, queues and agent
• Experience delivering Oracle HCM projects through the full project lifecycle.
• Strong workshop facilitation and stakeholder management skills.
• Understanding of Core HR and the wider Oracle HCM ecosystem.

🎁 Benefits

• Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across
• Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK's most
• Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex
• Be part of an organisation that provides end-to-end Oracle services, including consulting and
• Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and
• Accelerate your career through our Strength in Balance and leadership development programmes