Partner Support Specialist

📋 Description

• Be the main contact for partners regarding daily operational and technical queries (e.g.
• Support partners with speed, quality and service on every communication channel
• Monitor operational indicators, trend spot partners' behaviors, and seek solutions for recurring
• Work with internal departments to ensure that top-notch service is delivered to all our customers
• Identify best practices and help establish process standards that guarantee consistency and
• Drive partner satisfaction by providing and reliable support and identifying improvement

🎯 Requirements

• Minimum 2 years of experiences in a service environment, preferably B2B
• Eager to provide impeccable service
• Strong Interpersonal skills
• Native level in Japanese with business-level English proficiency (written and spoken)
• Strong problem solving mindset
• Proficient user of IT systems, both partner service tools and windows packages including Microsoft

🎁 Benefits

• Generous Annual Leave entitlement
• Training opportunities and free access to LinkedIn Learning
• Flexible working environment and more