Payor Success Associate

📋 Description

• Handle higher level of contacts and back-office processes, including Health Plan Support, Customer
• Prioritize incoming requests and adjust workflows accordingly to ensure efficient and effective
• Serve as a liaison between the Payor Success team and customer support to provide assistance with
• Identify, develop, and implement processes that enhance Talkspace's services, contributing to the
• Collaborate with the product team to identify trending and new issues, proposing short and
• Foster teamwork by actively sharing client feedback, feature requests, and enhancement

🎯 Requirements

• Bachelor's Degree is preferred.
• 2+ years of professional experience in Customer Service.
• Proficiency working with Jira, Confluence, Google Workplace, Zendesk, Looker.
• Attention to detail.
• Client-centric approach to work.
• Excellent communication and collaboration skills.

🎁 Benefits

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment