Platform Support Engineer

📋 Description

• Debug real infrastructure problems: Kubernetes workloads, Terraform state, networking and VPC
• Diagnose performance and reliability issues in the backend — ingest throughput, query latency
• Lead incident response for customer-impacting issues: triage, communicate clearly, and drive to
• Ship fixes via PRs to backend services, Terraform modules, and deployment tooling
• Build tooling for diagnostics, health checks, preflight validation, and self-service customer paths
• Write and maintain runbooks and deployment documentation

🎯 Requirements

• Experience in a customer-facing technical role (Support Engineering, SRE, DevOps, Solutions
• Strong Kubernetes fundamentals: deploy, debug, scale workloads
• Hands-on Terraform and depth in at least one major cloud (AWS preferred)
• Comfort in backend codebase — Python, TypeScript, or Go
• Fluency with observability tooling
• Clear and direct communication, especially in high-pressure situations

🎁 Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• Wifi & cellphone stipend