Policy & Escalations Specialist

📋 Description

• Write and update our platform rules, plus the internal guidance our tools and reviewers use day to
• Investigate new kinds of abuse as they show up (spam, scams, groups working together to game the
• Pull your own numbers to size up a problem and check whether our response is working, how common it
• Use AI tools to speed up policy and enforcement work; sorting review queues, summarizing long
• Spend at least 50% of the time in queue review to get a hands-on understanding of current policies
• Develop the escalations management process and work with Legal, Product, Engineering, Support, and

🎯 Requirements

• 2–4 years working on content rules, Trust & Safety, or something close to it (law, regulatory
• Comfort with data. You can write SQL, work in a spreadsheet, and tell whether a number really
• Real experience with AI tools and curiosity to explore new solutions. You've used them for more
• Strong, clear writing. The test is whether a reviewer can use what you wrote without asking you
• Good judgment when the answer isn't obvious, and the steadiness to make a call you can defend.
• Willingness to look at upsetting content as part of core work. We provide support for this.

🎁 Benefits

• Market competitive salary, equity for all full time roles, and exceptional benefits
• Cash compensation salary range for this role is $75,000 - $85,000
• Equal opportunity employment