Principal Customer Success Manager

📋 Description

• Own the health, success strategy, and retention of a portfolio of strategic enterprise customers
• Lead executive conversations, strategic planning, QBRs/EBRs, and success-plan reviews that connect
• Drive measurable value realization by tying Fin's outcomes to customer goals such as cost savings
• Develop and prioritize customer-specific AI and automation roadmaps, aligning business objectives
• Guide complex enterprise implementations and adoption programs, including requirements gathering
• Partner with Solutions Engineering, Product, Support, and other internal teams to translate

🎯 Requirements

• 8+ years of customer-facing experience in enterprise Customer Success, strategic account
• Demonstrated experience working with large enterprise clients, including complex organizations
• A track record of building executive relationships and influencing decisions across a range of
• Demonstrated success driving adoption, retention, process improvement, and measurable business
• Experience with business process mapping, requirements analysis, solution design, or complex
• Strong commercial judgment and the ability to connect product performance and customer outcomes to

🎁 Benefits

• Eligibility for corporate bonus program or sales incentive (target included in OTE) as well as
• Benefits and resources to support health, wellbeing, family, time away from work, and financial