Product Success Manager, Vehicle Intelligence

📋 Description

• Develop and maintain deep subject-matter expertise across Outpost, Lightpost, Fleet, Fusus, and ALPR
• Serve as an internal and external resource for product capabilities, use cases, and competitive
• Collaborate with Product and Marketing on consistent messaging, webinars, and case studies
• Build and maintain enablement for CSMs and Reps on Vehicle Intelligence
• Spot adoption gaps and repeat issues early and turn them into enablement or product feedback
• Equip CSMs to guide customers from onboarding through advanced usage and advocacy

🎯 Requirements

• 5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program
• Customer-first mindset and passion for enablement
• Proven ability to design, standardize, and scale tools, templates, and methodologies across teams
• Experience leading cross-product initiatives with multiple stakeholders and competing priorities
• Strong program management skills
• Exceptional presentation, facilitation, and communication skills

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support