Product Support Specialist

📋 Description

• Become an expert in all Anthropic products
• Respond to user support cases with a variety of complexity, from simple billing or account
• Clearly and empathetically communicate with a wide range of user personas, context-switching
• Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on
• Prioritize critically and comfortably adapt to an ever-evolving product landscape
• Operate in ambiguity, making informed decisions even in never-before-seen situations

🎯 Requirements

• Have experience in providing technical product support within a second-tier, escalated, or priority
• Are familiar with APIs and technical SaaS products and can deeply understand technical docs with
• Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core
• Possess strong user empathy and are expert in the lifecycle of a support case; you can read between
• Have crisp but kind written communication skills and a deep care for the details
• Enjoy helping others learn about new features and complex concepts

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues
• Visa sponsorship support (with reasonable effort)