Professional Services Manager II, Dedrone

📋 Description

• Lead end-to-end deployments, acting as primary point of contact post-sale. Includes pre-deployment
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with
• Coordinate and manage third-party training and integration vendors, ensuring accountability and
• Conduct site assessments to inform hardware placement and operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal

🎯 Requirements

• 3-5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales
• Direct experience deploying hardware/software solutions in complex operational environments
• Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or
• Implementation of counter UAS programs
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence; able to present technical workflows clearly to executives, end users

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support