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12 days ago
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Full time
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crm data analysis customer success salesforce enterprise

📋 Description

  • Owns and delivers a joint customer success plan to drive outcomes.
  • Act as trusted advisor to executive leadership and internal teams.
  • Leverage PointClickCare methodologies to manage relationships.
  • Provide early warning and turnaround strategies to mitigate churn.
  • Escalate issues as needed and develop save plans for at-risk accounts.

🎯 Requirements

  • Experience in a SaaS/tech customer-facing role.
  • Healthcare sales/account management/CSM experience.
  • Proven track record of sustaining and growing relationships.
  • Exceptional relationship builder with initiative.
  • CRM tools: Salesforce and/or Gainsight; data analysis skills.

🎁 Benefits

  • Remote work with travel to client locations.
  • Bonus and benefits included as part of total rewards.
  • Full-time role with remote-friendly schedule.
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