Senior Customer Success Manager

📋 Description

• Own the customer journey for Evergreen//One and Evergreen//Flex subscriptions, driving value
• Serve as the post-sales conduit to translate customer needs into feedback for Product &
• Lead monthly/quarterly executive reviews with stakeholders and GSIs to align with business goals.
• Identify churn risks and expansion opportunities to deepen Everpure footprint in the data center.
• Contribute to the CSM Playbook creating scalable processes and tools for a global customer base.

🎯 Requirements

• 3+ years in a customer-facing/account management role
• 2+ years in a Customer Success role
• Experience in enterprise data center environments preferred
• Strong collaboration with Sales, Support, Engineering, Product Management
• Excellent communication, project management, and problem-solving skills
• Ability to articulate technical issues to both technical and non-technical audiences

🎁 Benefits

• Flexible time off and wellness resources
• Company-sponsored team events
• Access to benefits information at purebenefits.com